Quick Summary & FAQ

Taken directly from shipstation support, "You must be on a Standard plan (aka Silver plan) or higher to create and edit custom packing slip templates."

Many people often add the [Image Url] field into the Order Items section thinking that it's going to render the product image BUT the field is ONLY THE URL. Because of that, you'll need to add some basic HTML code in order for the packing slip to understand that the link is an image. Here it is: <img src = "[Image Url]">. Need help? See the full article in our blog.

Check out our blog article on how to easily update or change your shipstation store's default packing slip. [Includes a helpful video!]

It's possible that you have a bad image url but it may be that the https url is simply not rendering. Try removing the 's' in https so your image or logo url looks something like: http://www.sitename.com/images/mylogo.jpg

Note, some web hosts work better with shipstation than others BUT shipstation has gotten better over the years and accepts more image urls than it used to.

Shipstation does not work well with landscape designs. I have created a few landscape designs that work BUT only if you need 1-3 line items on an order typically. The problem with landscape is you can't ever have a page 2. Any additional pages will not print properly or will switch to portrait. Over the years I have created a few landscape designs. My custom 4x6, Home Depot, and a new Amazon design as well. I don't do them often but I do have a few available if you are interested.

If you use my website contact form and not my Fiverr gig, my typical custom designs range from $75-$300 depending on the overall design complexity. I charge a higher rate on Fiverr because they take 20% of the sale.

Ahh yes, I met my wife in 1996 so I thought 96 cents would be a good round up amount to get the price to the next dollar. Supposedly, items priced with $0.97 sell better from a psychological standpoint but I think 96 cents is better.

I've done this a few different ways over the years but I've learned that simply adding all of the code into a single RTF (text) or Word .docx file is easiest. There are four sections of code that need to be copied and pasted, one section at a time, into the appropriate packing slip sections. Order Header, Order Items Header, Order Items, and Order Footer. You simply copy and paste four times and then follow my instructions if you need to make any minor changes. There is a large chunk of white space separating each code section to make it very easy to read. That way you can easily copy only the section you need to.

Very simple. Whatever you buy as a digital product can only be used in your shipstation account. You can use a single template for multiple stores in a single shipstation account if you'd like to. Each design is a one-time purchase and there is no subscription fee or anything like that. You can't resell or give the designs to anyone else BUT I'd be super grateful if you sent any other shipstaton users my way.

No. We do not offer refunds as the file(s) you will obtain once you have completed your purchase cannot be returned to us in exchange. We have no way of stopping you from using the code nor the product and as such, can't offer a refund. If you have any product questions or concerns, please contact us before buying.